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Cookie Policy

How the Unlocked Expertise website and platform use cookies. We take a privacy-first approach and use only essential cookies required for the site to function.

Last updated: Version 1.0hello@unlockedexpertise.com
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1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website operators.

This policy explains which cookies the Unlocked Expertise website and platform use, why we use them and how you can manage your preferences.

2. Our approach

We take a privacy-first approach to cookies. The Unlocked Expertise website and platform use essential cookies only — those strictly necessary for the site and platform to function correctly.

We do not use third-party analytics cookies, advertising cookies, social media tracking pixels or behavioural profiling tools.

3. Essential cookies

These cookies are required for the website and platform to operate. They cannot be switched off. They are set in response to actions you take, such as signing in or setting your preferences.

Cookie / TechnologyProviderPurposeDuration
Authentication tokensAWS CognitoKeep you signed in and verify your identity. Stored in browser localStorage.Session / 30 days
Cookie consent preferenceUnlockedRemember that you have acknowledged our cookie notice.12 months
Stripe payment cookiesStripeRequired for secure payment processing and fraud prevention during checkout.Session

4. Analytics and session replay

We do not currently load any third-party analytics or session replay tools on the public website.

The platform has the technical capability to use LogRocket for session replay and error diagnostics. If this is enabled in the future, it will only be activated with appropriate consent and this policy will be updated accordingly.

5. Marketing and advertising cookies

We do not use marketing cookies, advertising pixels, retargeting tools or any form of behavioural advertising technology.

6. Third-party cookies

Some third-party services we use (such as Stripe for payments and Twilio for video sessions) may set their own cookies when you interact with those features. These cookies are governed by the respective provider's cookie policy and are strictly necessary for the service to function.

We do not allow any third party to set cookies on our site for advertising or tracking purposes.

7. Managing your cookies

Because we use only essential cookies, there are no optional cookies to accept or reject. You can, however, manage cookies through your browser settings:

  • Most browsers allow you to view, delete and block cookies through the Settings or Privacy menu.
  • Blocking essential cookies may prevent the platform from functioning correctly — for example, you may not be able to sign in.

If we introduce optional cookies in the future, we will provide a clear consent mechanism allowing you to accept or reject them individually.

8. Changes to this policy

We will update this cookie policy if we introduce new cookies or change how existing cookies are used. The “last updated” date at the top of this page shows when the policy was most recently revised.

9. Contact

If you have questions about our use of cookies, please contact us at hello@unlockedexpertise.com.

If you have questions about this policy, contact hello@unlockedexpertise.com

EB Unlocked Limited · Company No. 15905257 · VAT GB474901867