Your business is
your business.
Privacy is not a feature we added. It is how Unlocked was built from the start.
Your conversations are yours.
Everything discussed in a mentoring session stays between you and your mentor. We do not record sessions, we do not listen in, and we do not mine session content for any purpose. The platform facilitates the connection — it does not surveil it.
Your business data is not our product.
The briefs you submit, the challenges you describe, and the details of your business are used for one thing only: matching you with the right mentor. We do not sell your data, we do not share it with third parties, and we do not use it to train models or build profiles for advertising.
Your payment details never touch our servers.
All payments are processed by Stripe, an independently audited PCI Level 1 payment processor. Your card number is never stored on our servers, never logged, and never visible to our team. Stripe handles the transaction; we handle the mentoring.
You control your account.
You can view, export or delete your data at any time. If you close your account, your information is removed. No dark patterns, no retention tricks, no "we keep your data for 7 years just in case." You leave, your data leaves.
How we handle your data, area by area.
- Session briefs
- Visible only to you, your mentor, and the Unlocked support team when you request help with matching. Never used for marketing or analytics.
- Mentor matching
- Based on the expertise you request, not behavioural profiling. We match on what you tell us you need — not on what we infer from your activity.
- Communications
- Messages between you and your mentor are end-to-end private. The Unlocked team does not read message content unless you report a concern.
- Authentication
- Accounts are secured via AWS Cognito with SRP-based authentication. Passwords are never stored in plaintext and are never visible to our team.
- Infrastructure
- The platform runs on AWS in the EU (eu-west-1). Data is encrypted at rest and in transit. Access to production systems is restricted and audited.
- Third parties
- We use Stripe for payments and AWS for infrastructure. We do not use third-party analytics platforms that track individual users. No data is sold or shared for advertising.
If you have questions about how we handle your data, write to hello@unlockedexpertise.com
Unlocked Expertise Ltd · Registered in England · UK VAT registered