Responsible delivery. Trusted support.
Unlocked Expertise connects businesses with experienced mentors through a platform designed around transparency, accessibility, responsible data use and measurable impact.
For commissioners and delivery partners, this area provides access to our key policies, service commitments and assurance information.
Policies covering your data, our terms and your rights.
Privacy notice
How EB Unlocked Limited (trading as Unlocked Expertise) collects, uses and protects your personal data under the UK GDPR and Data Protection Act 2018.
Updated May 2026Cookie policy
How the Unlocked Expertise website and platform use cookies. We take a privacy-first approach and use only essential cookies required for the site to function.
Updated May 2026Website terms
The terms governing your use of the Unlocked Expertise website. Covers acceptable use, intellectual property, liability and how changes to the site are communicated.
Updated May 2026Platform terms
The terms and conditions that apply when you register for an account, book mentoring sessions and use the Unlocked Expertise platform as a business user.
Updated May 2026Mentor terms
The terms that apply when you register as a mentor and deliver mentoring sessions through the Unlocked Expertise platform.
Updated May 2026Accessibility
Our commitment to making the Unlocked Expertise website and platform accessible to all users, including those using assistive technologies. Working towards WCAG 2.2 Level AA.
Updated May 2026Our commitments to safe, fair and inclusive service delivery.
Complaints
How to raise a complaint about the Unlocked Expertise platform, mentoring service or operations. Covers our three-stage process from acknowledgement through to escalated review.
Updated May 2026Modern slavery
A voluntary modern slavery statement from EB Unlocked Limited. Covers our business model, supply chain, risk assessment and expectations of mentors and suppliers.
Updated May 2026Safeguarding
How Unlocked Expertise promotes the safety and wellbeing of all participants. Covers expected conduct, zero tolerance of abuse, how to raise concerns and enhanced checks for funded programmes.
Updated May 2026Equality & inclusion
Our commitment to equality, diversity and inclusion. Unlocked Expertise is designed for fair, inclusive and respectful access to business mentoring regardless of background.
Updated May 2026Environmental
Our approach to environmental responsibility. Unlocked Expertise is a digital-first platform that delivers remote mentoring, reducing travel and operating on sustainably powered cloud infrastructure.
Updated May 2026Security, impact and transparency information for commissioners and partners.
Security
How Unlocked Expertise protects your data and maintains platform security. Covers infrastructure, authentication, payment security, access controls and procurement assurance.
Updated May 2026Social value
How Unlocked Expertise delivers social value through improved access to experienced business mentoring. Covers measurable delivery outcomes and programme reporting for commissioners.
Updated May 2026AI transparency
How Unlocked Expertise approaches artificial intelligence. Our AI matching capability is currently disabled. We will transparently disclose any future use before activation.
Updated May 2026We work with organisations seeking to improve access to experienced business mentoring and measurable business support. Additional procurement, security, data processing and service assurance information can be provided during due diligence and contracting.
EB Unlocked Limited · Company No. 15905257 · VAT GB474901867 · Clavering House, Newcastle upon Tyne NE1 3NG